Terms and conditions


AVA instruments are built-to-order. Your musical instrument will enter the production line right after your confirmation. Usually 3 months are allowed to deliver a built-to-order instrument. AVA will confirm the order right after the confirmation of payment.
Different payment methods are available. You can pay by bank transfer, paypal or using the main credit cards. For Bank transfer please use: IBAN: PT50 0035 0839 0000 1382 730 69, BIC/SWIFT: CGDIPTPL. For Paypal email please use: payment@avainstruments.com.
Email notifications will be sent to you after payment and during the shipping process with tracking information.
The shipping rate will be presented during the checkout and before payment. It will be calculated depending on shipping preferences and AVA will keep the shipping rate the fairest and flexible for any order submitted, based on product weight or size, destination and delivery time.
AVA ships all over the world to the delivery address defined by the customer. Some destinations, outside EU may have specific policies so please be aware of that before shipping.

Please understand that prices are excluded of custom fees and other taxes. It would be very difficult for us to manage this issue, so we advise you to check these policies and duties directly with your home customs office.
AVA instrument are custom built by order especially for you, so we cannot take returns on these items.
However, in case of any unpleasant issue you find under AVA responsibility please contact us to solve the issue and guarantee your satisfaction.
At AVA websites, your personal information is confidential and it is not uses to rent, sell, barter or trade. All data collected when you place an order at AVA website, is for restrict use to fulfil your order and to communicate about it. No payment information is retained or stored once your transaction is completed.
In case you sign up for our AVA newsletter, all you get is AVA news, and you can be sure we will not bother you that much!
AVA is a brand owned by IDEIA.M, Lda, located at Rua Alfredo Allen 455 – 4200-135 Porto – Portugal, with VAT number PT508343747.
It may be designated under the terms “AVA”, “avainstruments.com”, “avaguitars.com”, “avastrings.com”, “us” or “we”).
You can contact us by the e-mail customerservice@avainstruments.com.